Questions · 25 answers
Questions, answered plainly.
Everything travellers, assistants and travel partners ask us before booking. Can't find yours? Call +1 647 614 7984 or email info@blackdriveinc.com, 24/7.
Booking and prices
How do I book a ride?
Book online in a minute, by phone, or on WhatsApp for same-day trips and custom itineraries. You see every vehicle and its price before you pay.
How far ahead should I book?
At least 24 hours for standard transfers. For long trips, wheelchair vehicles, groups, events, Umrah season and peak holidays, book one to two weeks ahead.
Is the price fixed?
Yes. The full price is confirmed in writing before you book and does not change for traffic or surge pricing.
Is the price per person or per vehicle?
Per vehicle, however many passengers ride, up to the vehicle's capacity. Compare vehicle classes.
Which currency and payment methods do you accept?
Prices are in US dollars. All major payment cards are accepted.
Is a pre-booked transfer cheaper than a taxi?
Not always. Our price is fixed before you travel, is not affected by traffic or surge pricing, and includes flight tracking and help with luggage.
Airport pickups
How does an airport transfer work?
Book with your flight number. Your chauffeur tracks the flight, meets you, helps with your luggage and drives you directly to your address at the agreed price. Airport transfers.
What happens if my flight is delayed?
We track flights in real time and move your pickup to match. There is no waiting charge when the airline causes the delay.
Where will my chauffeur meet me?
Inside the arrivals hall, holding a name board, when you book meet & greet. The exact meeting point is in your confirmation.
Can I book my return transfer at the same time?
Yes. Choose Return in the booking form to book your arrival and departure together, or book them separately.
Which terminal will I arrive at in Toronto?
At Pearson, Air Canada and Star Alliance partners use Terminal 1; most other airlines use Terminal 3. Always check your boarding pass. Toronto Pearson arrival guide.
Vehicles and groups
Which vehicles can I book?
Standard sedans (Tesla or similar), business sedans (Cadillac Lyriq, CT6 or similar), first class sedans (Mercedes-Benz, BMW, Genesis or similar), SUVs (Lincoln Aviator, Lexus TX or similar), business SUVs (Cadillac Escalade, GMC Yukon, Chevrolet Suburban or similar), Mercedes-Benz Sprinter vans, Ford minibuses or similar, and full-size executive coaches. We match the vehicle to your passengers and luggage. Our fleet.
How large a group can you carry?
Sprinter vans carry up to 14, minibuses up to 28 and coaches up to 56 passengers. Bigger groups travel in several coordinated vehicles under one booking.
Do you provide child seats?
Yes. Infant, toddler and booster seats are available on request and fitted before your chauffeur arrives.
Do you offer wheelchair-accessible vehicles?
Yes, ramped vehicles for non-emergency medical trips and accessible airport transfers in Toronto, including Pearson and Billy Bishop. A caregiver can ride along. Medical transportation.
Where we operate
Where does Black Drive operate?
At 150+ airports across Canada, the United States, the Caribbean, the Middle East, Europe, Asia and Australia, with offices in Canada, the UAE and Thailand. All destinations.
Do you offer city-to-city transfers?
Yes, at fixed prices with planned rest stops on longer drives, for example Toronto to Niagara Falls, Dubai to Abu Dhabi and Jeddah to Makkah.
Do you offer Umrah transfers?
Yes. Private transfers between Jeddah Airport, Makkah and Madinah, with help with luggage. Saudi Arabia transfers.
Can you drive me across the border to Buffalo?
Yes, to Buffalo, NY and Buffalo Niagara Airport. You need valid entry documents, and border officers decide on entry. Pearson to Buffalo.
What if my city isn't listed?
Ask us anyway. Contact our team and we'll quote a fixed price. Contact us.
Business and events
Can my company open an account?
Yes. Corporate accounts get fixed route pricing, priority booking, a dedicated contact and consolidated monthly billing. Business accounts.
Do you transport event guests?
Yes. Weddings, conferences, sports games, festivals and nightlife, by the hour or as coordinated group transfers. Event transportation.
Policies and safety
What is your cancellation policy?
Cancel at least 24 hours before pickup for a full refund. Cancellations within 24 hours are not refundable. Full cancellation policy.
Are your chauffeurs licensed and insured?
Yes. Chauffeurs are professionally licensed and vehicles carry commercial insurance. Documents are available on request.
Are you available 24 hours a day?
Yes. Dispatch runs around the clock, including overnight and early-morning transfers.